You can book an appointment in three ways:

• Online booking via Health24

  Starting from November 24, 2025, CT and MRI appointments can be scheduled online only via the Health24 mobile app or website.

• by call center phone (044) 334-64-18, Monday to Friday, from 08:00 to 16:30.

  To avoid long waiting times when calling the Call Center, we recommend calling in the afternoon, when the line is significantly less busy.

• in person at the Institute’s registration desk (Outpatient Department), Monday to Friday, from 08:00 to 16:00 (Kyiv, 33/43 Yulii Zdanovskoi Street)

• Passport or another identity document.
• Referral from your doctor.
• Medical records: discharge summaries, test results, scans.
• For children — birth certificate and one parent’s passport.

The time required to obtain results depends on the type of study:

• General clinical tests, including biochemical and serological tests — up to 3 working days;
  
  
• Bacteriological studies — from 3 to 7 working days (depending on the type of material and the need to determine antibiotic sensitivity);
  
  
• Histological examinations — from 5 to 10 working days, unless it involves bone tissue or clinically complex diagnostic cases;
  
  
• Molecular genetic tests — up to 14 working days (depending on the complexity of the study).

Results can be obtained in person, by email, or through the referring physician.

Yes. For citizens of Ukraine, cancer treatment at the National Cancer Institute is provided at the expense of the state budget.

The Institute regularly publishes an updated list of available free medicines and medical products at the following link: Complimentary medications — National Cancer Institute

Free medicines and medical products are assistance provided to patients of the National Cancer Institute at the state’s expense. The list of available medicines at the Institute is publicly accessible and updated once a week.

Yes, the National Cancer Institute accepts patients from all regions of Ukraine, regardless of their place of residence. You can obtain a referral from your family or attending physician at your place of residence and then call the Call Center or visit the Institute’s registration desk directly to make an appointment.

You have the full right to request a second medical opinion from the specialists of the Institute.
To do so, please provide copies of your medical records, histological reports, and examination results. A board of doctors will review the materials and issue a written conclusion. Appointments for such consultations are made in the standard way — through the Call Center or at the registration desk.