Frequently asked questions

You can make an appointment in two ways:

• by calling the Call Center at (044) 334-64-18, Monday through Friday, from 08:00 to 16:30.

• in person at the Institute’s registration desk (Outpatient and Polyclinic Department) from Monday to Friday, from 08:00 to 16:00 (Kyiv, 33/43 Yulia Zdanovska Street).

To book an appointment through the Call Center or registration desk, you must have an electronic referral from your family or attending physician.

• Passport or another identity document.
• Referral from your doctor.
• Medical records: discharge summaries, test results, scans.
• For children — birth certificate and one parent’s passport.

The time required to obtain results depends on the type of study:

• General clinical tests, including biochemical and serological tests — up to 3 working days;
  
  
• Bacteriological studies — from 3 to 7 working days (depending on the type of material and the need to determine antibiotic sensitivity);
  
  
• Histological examinations — from 5 to 10 working days, unless it involves bone tissue or clinically complex diagnostic cases;
  
  
• Molecular genetic tests — up to 14 working days (depending on the complexity of the study).

Results can be obtained in person, by email, or through the referring physician.

Yes. For citizens of Ukraine, cancer treatment at the National Cancer Institute is provided at the expense of the state budget.

The Institute regularly publishes an updated list of available free medicines and medical products at the following link: Complimentary medications — National Cancer Institute

Free medicines and medical products are assistance provided to patients of the National Cancer Institute at the state’s expense. The list of available medicines at the Institute is publicly accessible and updated once a week.

Yes, the National Cancer Institute accepts patients from all regions of Ukraine, regardless of their place of residence. You can obtain a referral from your family or attending physician at your place of residence and then call the Call Center or visit the Institute’s registration desk directly to make an appointment.

You have the full right to request a second medical opinion from the specialists of the Institute.
To do so, please provide copies of your medical records, histological reports, and examination results. A board of doctors will review the materials and issue a written conclusion. Appointments for such consultations are made in the standard way — through the Call Center or at the registration desk.

Please inform us at least 24 hours in advance of your scheduled appointment time.
This will allow us to accommodate another patient in your place and help keep a convenient time slot for you in the future.

The National Cancer Institute provides psychological support, including individual sessions and art therapy meetings.

To join these sessions, please follow announcements on the official Facebook page of the Institute .

Our institution also has a chaplain in healthcare — Father Pavlo Sokolovskyi.

Father Pavlo is always open for conversation. You can find him at:

• Clinic No. 1 (office No. 11)
• Prayer room (1st floor)
• Phone: (067) 990-05-15

We value every piece of feedback about our work, as your input is important for our ongoing improvement.

You can submit your feedback or complaints via email:

[email protected]

All submissions are carefully reviewed by the management and receive an official response.

Depending on the subject of your message, it will be reviewed by:

• Stepan Ivanovych Krulko, General Director;
• Kateryna Mylenko, Authorized Officer for Anti-Corruption Activities; or
• Kateryna Minko, Head of the Department of Strategic Communications and International Cooperation.