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Privacy policy

Date updated:October 9, 2025

By visiting the website of the National Cancer Institute, you confirm that you have read this Privacy Policy and agree to its terms.

  1. General Provisions

This Privacy Policy defines the procedure for collecting, using, storing, and protecting the personal data of users of the official website of the National Cancer Institute (hereinafter referred to as “the Institute” or “we”).
We respect each user’s right to privacy and comply with the requirements of the Law of Ukraine “On Personal Data Protection,” the Law of Ukraine “On Information,” and the standards of the General Data Protection Regulation (GDPR).

  1. What Information We Collect

We may collect the following categories of personal data:

2.1. Information you provide voluntarily:

    • Full name, contact phone number, email address, place of residence (if necessary for appointment booking or feedback);
    • medical information (only if you voluntarily provide it through a request form or during appointment scheduling);
    • other data you enter into the site’s forms (for example, in applications, feedback forms, or surveys).
2.2. Automatically collected information:
    • technical data about your visit to the website (IP address, browser type, operating system, date and time of visit, session duration);
    • information obtained through cookies (files that help the site function properly and improve user experience).

  1. Purpose of Processing Personal Data

We process your data solely for the following purposes:

    • ensuring the operation of the website’s online services (appointment booking, feedback, newsletter subscription, etc.);
    • communicating with users regarding provided medical services or inquiries;
    • improving the quality of content, navigation, and technical stability of the website;
    • conducting statistical analysis of website traffic and informational material effectiveness;
    • ensuring compliance with Ukrainian legislation in the field of medical and personal data.

  1. Use of Cookies

Our website may use cookies for:

    • saving user settings;
    • website analytics (via Google Analytics or other services);
    • optimizing page display.

You can manage cookies in your browser settings. Disabling cookies may limit access to certain website features.

  1. Disclosure of Personal Data to Third Parties

We do not share your personal data with third parties without your consent, except as required by law, including:

    • upon request from law enforcement or judicial authorities;
    • when involving contractors (for example, IT providers, hosting services, or analytics tools) who operate under confidentiality agreements and within the scope of authorized activities.

The Institute does not sell, trade, or provide your data for commercial purposes.

  1. Information Security

We apply a range of technical and organizational measures to prevent unauthorized access, modification, or loss of your data, including:

    • use of secure servers and encryption protocols (HTTPS, SSL);
    • restricted access to personal data to authorized staff only;
    • regular security system updates.

  1. Data Retention

Your personal data is stored for as long as necessary to achieve the purposes specified in this Policy or as required by applicable law.
After this period, the data is deleted or anonymized.

  1. User Rights

You have the right to:

    • know which personal data we process;
    • request correction, update, or deletion of your data;
    • withdraw your consent to data processing;
    • restrict or prohibit further processing;
    • file a complaint with the Commissioner of the Verkhovna Rada of Ukraine for Human Rights in case of violation of your rights.

To exercise these rights, you may contact us using the details provided below.

  1. Links to Third-Party Resources

Our website may contain links to other web resources. We are not responsible for the content or privacy policies of third-party websites, even if links to them are provided on our page.

  1. Contact Information

Data Protection Officer:
National Cancer Institute
Address: 33/43 Yulia Zdanovska Street, Kyiv, 03022

E-mail:
Phone: +38 (044)

  1. Changes to the Privacy Policy

The Institute reserves the right to update this Policy due to changes in legislation or internal procedures.
The date of the latest update is always indicated at the beginning of the document. We recommend reviewing this page periodically to stay informed about updates.